FAQS
Frequently Asked Questions
Beau Jolie Fine Jewelry
Welcome to Beau Jolie! Below you’ll find answers to some of the most common questions we receive. If you have additional questions, feel free to reach out—we’re always happy to help.
Q: What materials are used in Beau Jolie jewelry?
A: All of our pieces are crafted using fine materials, including solid gold, sterling silver, and natural gemstones. We take pride in sourcing high-quality materials to create timeless, lasting jewelry.
Q: Can I wear my jewelry in the shower or while working out?
A: We recommend removing your jewelry before showering, swimming, or exercising. Water, sweat, and harsh chemicals can cause tarnishing, dullness, or wear over time. Proper care helps preserve the brilliance of your piece.
Q: Is your diamond grading certified?
A: Diamond grading at Beau Jolie is performed by professionals with extensive experience in the diamond industry. Please note that grading is based on expert opinion and is not certified. It is provided for general information only and not intended for appraisal purposes. For official appraisals or insurance valuations, we recommend contacting your trusted local appraiser.
Q: Can I return or exchange my order?
A: All sales at Beau Jolie are final. The reason for our final sale policy is that most of our pieces are made to order specifically for you. We take great care in ensuring every item meets our high standards—each piece is triple inspected before it leaves our hands. We ask that you make sure you absolutely love your selection before placing your order. Due to the handcrafted nature of our work, returns or exchanges are not accepted.
Q: How should I care for my Beau Jolie jewelry?
A: Fine jewelry deserves gentle care. Store each piece in a soft pouch or separate compartment to prevent scratches. Avoid moisture, direct sunlight, and chemical exposure. For detailed care instructions, please see our Jewelry Care Guide.
Q: Do you offer repairs?
A: At this time, Beau Jolie does not offer repair services. However, we are happy to guide you on how to care for your piece and can recommend trusted professionals if needed.
Q: Do you offer custom or personalized orders?
A: Yes—custom pieces are our specialty at Beau Jolie. We love bringing your unique vision to life, whether it’s a one-of-a-kind engagement ring or a personalized heirloom piece. Reach out to us with your ideas, and our team will work closely with you to create something truly special.
Q: Do you offer appraisals for your jewelry?
A: We do not provide appraisals. As mentioned, diamond grading provided by Beau Jolie is based on professional assessment but is not certified or intended for valuation purposes. For formal appraisals, please consult a licensed fine jewelry appraiser.
We appreciate your trust in Beau Jolie and thank you for choosing us to be part of your special moments.
Still have questions? Contact us at ShopBeauJolie@gmail.com or our contact portal listed in our website menu.